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Convenience translation: only the German version of these T&Cs is legally binding. Highlighted passages are still being finalised.

General terms and conditions for paid services

Applies to the “Portfolio” subscription, storage packs and AI credits.

1. Scope, provider

These T&Cs apply to paid contracts for ImmoCockpit (immocockpit.eu) between you and Nick Seidenberg (ImmoCockpit), Friedrich-Miethe-Weg 10, 50259 Pulheim, Germany, email: webmaster@immocockpit.eu, phone: +49 1520 1807534. The terms of use (incl. liability, data processing) and the privacy policy apply additionally. Deviating terms do not apply.

2. Plans and services

The scope of services results from the description on immocockpit.eu at the time of ordering. Optionally, AI functions can be used with your own API key (Claude or ChatGPT) instead of the ImmoCockpit AI; this and bank retrieval via Enable Banking require your own contracts with these providers; their costs are not included in the price.

3. Conclusion of contract

You order the subscription in the app under Account → Plan → Upgrade, AI credits under Account → AI credits (order button there “Pay”; the contract is concluded on completion of payment and crediting of the credits). There you see a summary (plan, price, term, start of payment obligation), confirm these T&Cs and then enter your payment details on the payment page of our payment service provider Stripe. By clicking the order button on that page (“Subscribe”, supplemented by the note on the obligation to pay) you submit a binding offer; the contract is concluded as soon as we accept the order by activating the plan and confirming by email. Until you click the order button, you can cancel the process at any time and correct your details. The contract language is German. We do not store the contract text separately; you can view and print these T&Cs at any time at immocockpit.eu/agb.

4. Prices and payment

All prices are final prices. No VAT is charged pursuant to § 19 UStG (small business regulation). Subscription prices (Portfolio, storage packs) are payable monthly in advance, AI credits once when ordering. Payment is made via Stripe by credit card, SEPA direct debit or another payment method offered there. If you take out the subscription during your beta, the obligation to pay only begins when the beta ends. We provide invoices electronically (Account → Manage subscription).

5. Term and cancellation

Subscriptions (Portfolio, storage packs) each run for one month and renew automatically for a further month unless cancelled. You can cancel at any time at the end of the current billing month – most easily via the button “Cancel contracts here” under Account → Plan, alternatively in text form (e.g. email). We confirm the cancellation by email. After the end of the contract, the free “Start” plan applies; your data is retained. If you have created more than one property, you can still view and export them but only edit them again after a new subscription. If there are more documents than the plan’s storage allows, they remain stored and retrievable; you can only upload new files once enough space is free. Our right to terminate is governed by the terms of use (at least 4 weeks’ notice to the end of the month; without notice for good cause).

6. Price changes

We may adjust the price for future billing periods if our costs (e.g. hosting, payment processing) change. We will notify you of an increase by email at least 6 weeks before it takes effect. You can cancel free of charge until it takes effect; we will point this out in the notification. If you do not cancel, the new price applies from the stated date.

7. Late payment

If a payment fails, we will inform you and try to collect it again. If payment is still not made despite notice, we may end the subscription after a reasonable period; the “Start” plan then applies. The payment service provider may charge you for returned direct debits for which you are responsible.

8. Cancellation policy

Consumers have a right of withdrawal as follows:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Nick Seidenberg (ImmoCockpit), Friedrich-Miethe-Weg 10, 50259 Pulheim, Germany, email: webmaster@immocockpit.eu, phone: +49 1520 1807534) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

End of cancellation policy

Note on AI credits: When purchasing AI credits, you expressly request that we begin performance before the withdrawal period expires. In the event of withdrawal, you pay the share of credits already used; we refund unused purchased credits pro rata.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

– To Nick Seidenberg (ImmoCockpit), Friedrich-Miethe-Weg 10, 50259 Pulheim, Germany, email: webmaster@immocockpit.eu:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): ImmoCockpit – “Portfolio” plan / storage pack / AI credits (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Email address of the ImmoCockpit account
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

9. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer protection provisions of your country of residence remain unaffected. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

As of: October 2026